If money gets stuck in the machine itself while withdrawing cash from ATM, then there is no need to panic in such a situation. RBI has made some rules to withdraw its money. Let’s tell.
New Delhi: In today’s time most of the people use ATM to withdraw cash. But you must have heard such news many times that while withdrawing cash, money gets stuck in the ATM itself. In such a situation, many people get nervous and try to withdraw their money from the ATM machine again. In this situation you do not need to panic. If this happens to you too, then this news is for you only. Today we are going to tell you a way to get back the money stuck in the ATM.
How to contact bank
According to the rules of RBI, even if the account holder withdraws money from his bank ATM or any other bank’s ATM and the cash does not come out, but the money is deducted from the account, then in such a situation contact any nearest branch of your bank. If the bank is closed, then inform about it by calling the customer care of the bank. Your complaint will be registered. The bank will get a week’s time for this.
Keep the transaction slip close
While withdrawing money from ATM, in such a situation, the transaction may have failed, but you must keep its slip. So never forget to take out the slip. If for some reason the slip is not removed, you can also give a statement to the bank. Transaction slip is important because it prints the ATM ID, location, time and response code from the bank.
Bank will refund the money within 7 days
RBI has made a special guideline in view of such cases. According to this, in such cases, the bank will have to return the money to the customers within 7 days. If the bank does not return your money within a week, you can approach the Banking Ombudsman for the same. If the bank is not able to return the money to the customers within 7 days, then after that the bank will have to pay Rs 100 per day to the customer.
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