Often you also withdraw money from ATM and what will you have to do if the note bursts while withdrawing money? Let us know how you can get your note changed in this situation.
Now ATM has become an important means of cash withdrawal. Whenever you can withdraw money from ATM and there is no problem in withdrawing money from ATM. But, many times there is a problem with the note at the time of withdrawal of money from the ATM, because the torn notes also come out of the machine at the time of transaction. These torn notes are of no use to you and you are at a loss. But, do you know that you can easily get the torn note taken out from the ATM.
For this you can contact the bank, where your work can be done easily. In such a situation, today we tell you how you can change the mutilated notes that came out of the ATM and what is the process of it. Can do.
How to change notes?
If mutilated notes have been withdrawn from the ATM, then to exchange them, the customer will have to apply to the bank from whose ATM the cash is withdrawn. The date, time and location of ATM will have to be written in the application form. Also, the withdrawal slip will have to be attached. If the slip is not there, then you will have to give the details of the message received on your mobile. The special thing is that according to the RBI guidelines, no government bank can refuse to exchange notes. In such a situation, you can easily get the notes changed and this process does not take much time.
Kindly note that currency notes are scrutinized through state-of-art note sorting machines before being loaded into our ATMs. Hence, disbursal of a soiled/mutilated note is improbable. However, you may get the note exchanged from any of our branches.
Please share (1/2)— State Bank of India (@TheOfficialSBI) August 25, 2021
What does the bank have to say?
Recently, on the complaint of a customer on Twitter, the bank has given information about what the customer should do in this situation. According to the information shared by the official Twitter account of State Bank of India, ‘Please note that the notes are checked through state-of-the-art note sorting machines before being loaded into our ATMs. Hence distribution of soiled/mutilated notes is impossible. However, you can get the notes exchanged from any of our branches.
How to make complaint?
Along with this, the bank has given information that you can also complain about it in https://crcf.sbi.co.in/ccf/ under General Banking// Cash Related category. This link is for State Bank of India ATM.
Action may be taken
According to several reports, no bank can refuse to exchange mutilated notes from ATMs. Also, despite this, if banks violate the rules, then action can be taken against bank employees. On the basis of the complaint of the customer, the bank may also have to pay damages up to 10 thousand.
