Many times it happens that while withdrawing money from ATM, money is deducted from the bank account, but you are not able to get the money. In such a situation, it is believed that this happens due to a technical problem with the bank.
It may also happen that this happens due to some other fault of the ATM. But for this you do not need to panic. The bank takes suo moto cognizance of its technical problems and gets them rectified at the earliest. The Reserve Bank of India has also kept a fixed limit for this, if the money does not come in the middle, then the amount of fine from the banks is given to the customers.
The Reserve Bank of India (RBI) has clarified that in view of such a problem, banks will have to credit the debited money within five working days. Many people will not be aware of this rule of Reserve Bank of India. According to the rules, if the concerned bank is unable to credit the money back to the account within five days, then a fine of Rs 100 is imposed on that bank for every day of delay.
Keep these things in mind,
it should be kept in mind that whenever the transaction is not completed at the ATM, then in that case the notification of withdrawal should be checked immediately. Along with this, the information about the bank account balance should also be obtained immediately that the money has not been deducted from the account. If the money is deducted then you can wait for five days, if the deducted amount is still not coming then in such a situation you can contact the bank to complain about the failure of the transaction.
What to do if the money does not come within 30 days,
according to the rules of RBI, banks start the process of returning the money on their own. RBI says that customers can lodge a complaint with the bank with the card or ATM for quick resolution of the problem. . Although it is not necessary, but still if you want to complain then you can complain about it. If your money is not credited back to the account even after 30 days, then you can complain to the senior officer of the Grievance Redressal Department.
Avoid Fraud
While Withdrawing Money When you go to withdraw money from ATM, then you have to take special care at such time. Avoid suspicious people around you. Also check to see if there is a hidden camera to check your code. Apart from this, after withdrawing money, go out only after keeping the money safe.
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