If the note gets torn while withdrawing money from the ATM, then you do not have to worry. Let us know how you can get your note changed in this situation.
Now cash withdrawal from ATM has become user friendly. But, many times, torn notes come out while withdrawing money from ATMs, which causes problems. These torn notes are of no use to you and you get into trouble. But now you don’t need to worry. You can also easily get the torn notes removed from the ATM. Let us know its process.
How to change torn notes?
If mutilated notes have been withdrawn from the ATM, then to exchange them, you will have to apply to the bank from whose ATM the cash is withdrawn. In this application, the date, time and location of ATM will have to be written. Also you have to attach the withdrawal slip. If you do not have the slip, then you will have to give the details of the message received on your mobile. Actually, according to the RBI guidelines, no government bank can agree to exchange notes. In such a situation, now you can easily get mutilated notes changed and this process does not take much time.
Bank gave information
Giving information on the complaint of a customer on Twitter, the bank told what steps the customer should take in this situation. SBI gave this information on its official Twitter account, ‘Please note that the notes are checked through state-of-the-art note sorting machines before being loaded into our ATMs. Hence distribution of soiled/mutilated notes is impossible. However, you can get the notes exchanged from any of our branches.
How to complain
The bank has told that you can also complain about it in https://crcf.sbi.co.in/ccf/ under General Banking// Cash Related category. This link is for State Bank of India ATM. According to several reports, no bank can refuse to exchange mutilated notes from ATMs. Also, despite this, if banks violate the rules, then action can be taken against bank employees. On the basis of the complaint of the customer, the bank may also have to pay damages up to 10 thousand.
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