Now postpaid customers of Idea will not have to take separate on boarding and service experience, instead they will be able to subscribe to the Red Family …
new Delhi. Vodafone-Idea has announced the completion of its postpaid consolidation today. Under this, now Idea’s postpaid users will be given a service. After this announcement by the company, the idea postpaid subscribers of Idea will now be able to benefit from the benefits of the Vodafone RED plan. Not only this, now customers will also be able to enjoy the same customer service and better digital experience.
With this move of the company, customers will get the experience of self-service channel through IVR, USSD, My Vodafone App and website. Also, they will also be able to make products, service and payment through them. For information, let us know that the merger of Vodafone and Idea was done on August 31, 2018. After the merger, its name was changed to Vodafone Idea Limited.
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Idea Postpaid customers will also get these facilities,
ie now Idea postpaid customers will not have to take separate on boarding and service experience, instead they will be able to subscribe to the Red Family. This will give them a single bill and access to Vodafone Play, premium content and many other value added services for the whole family.
Vishant Arora, Chief Technology Officer, Vodafone Idea said, “Consolidation of Vodafone and Idea postpaid customers is a major step towards a company vision, a network of the company. This enables us to increase the customer experience for our postpaid users.
Relief in REDx plan
The Telecom Tribunal TDSAT has recently given great relief to Vodafone-Idea Ltd. The TDSAT has put an order on the Telecom Regulatory and Development Authority (TRAI) Red X Premium plan not to add new customers of vodafone-Idea. Now the company will be able to add new customers as before. In this plan, it was said to provide 4G network facility to some category of customers on priority basis.
However, TRAI will be able to investigate the entire matter and take action. Earlier last week, VIL had challenged the TRAI’s directive by filing an application in the tribunal, asking the plan to be deferred till the matter is reviewed.
