Flight Booking New Rules: According to the new instructions of DGCA, now immediately after booking the flight ticket, passengers will get information about their rights through SMS or WhatsApp.
Flight Booking New Rules: There is good news for air passengers. The Directorate General of Civil Aviation (DGCA) on Monday gave some guidelines related to all airlines passengers. According to this, now whenever you book a ticket of any airline, you will be given complete information about your rights and facilities through SMS or WhatsApp.
That’s why DGCA took this step
According to the instructions of DGCA, all airlines will have to ensure that immediately after ticket booking, the online link of the passenger charter available on the website of the Ministry of Civil Aviation will have to be sent through SMS or WhatsApp. This link will contain all the information related to the rights of passengers to rules and grievance redressal.
DGCA has also told that this information related to the rights of passengers should also be prominently mentioned on the airline’s website and ticket. This will give detailed information about the rules related to baggage, what the air travellers will have to do for refund in case of flight delay or cancellation, and many other important things will also be mentioned.
Let us tell you that this new directive of DGCA came after many big celebrities like David Warner, Harsha Bhogle as well as the general public reported incidents of airlines mismanagement.
Passengers will get a big benefit
This decision of DGCA will be of great benefit to the passengers because they often face many problems like flight delay or cancellation, baggage loss or damage, boarding denial. In these situations, many times the passengers do not know what to do. Now after the decision of DGCA, they will know how to work in these situations. Along with this, they will also be able to get their complaints resolved.
