State Bank of India has told on the complaint of the customer that if you send money to someone and the money does not go to the beneficiary’s account, then how can it be complained.
State Bank of India is now providing many services to its customers through online medium, so that customers do not have to visit the bank branch. Now along with sending money to anyone, you can also do bill payment or payment to any merchant through your phone through online medium. But, many times there is a complaint that if you make a payment to a person, the money is deducted from the account, but the money does not reach the next person’s account.
In such a situation, you can complain against such transactions and the bank resolves these problems in the shortest possible time. If you are also a customer of SBI and if this ever happens to you, then you can complain about it. The bank has given this information on its official Twitter account and has told how you can complain through online medium.
Dear Customer, we regret the inconvenience caused to you. We would like to facilitate a speedy resolution and request you to share the relevant details at https://t.co/FQRPosCATK under the category Existing Customer – MSME/ Agri/ Other Grievance under Category (1/2)
— State Bank of India (@TheOfficialSBI) July 28, 2021
Actually, a bank customer had informed about such transactions through Twitter and asked for help by tagging SBI. After this, the bank has given information by tweeting, ‘Dear customer, we are sorry for the trouble caused to you. We want to do speedy settlement and contact you https://crcf.sbi.co.in/ccf/ under the category Existing Customer – MSME/ Agri/ Other Grievance under category Technology: Internet Banking >> Online Payment/ Transfer >> Merchant Transaction But request you to share the required details. Our technical team will contact you soon. Thanks.’
What happens if money is sent to the wrong account?
According to the bank, in this case the bank is not responsible. Customers are requested to verify the beneficiary’s account details before making any digital transfer. Also keep in mind that the bank will not be responsible for the wrong transaction done by the customer. However, the customer’s home branch can follow up with another bank without any responsibility. For further assistance in this regard, please contact your home branch and/or the beneficiary’s bank.
What are the things to keep in mind?
For this, it is most important that whenever you check the account details of the beneficiary before doing any transaction and after that, at the time of the last process of transfer of money, you must also see the name of the beneficiary in the summary. You will have to give only 30 seconds more in a transaction and you will be able to avoid your mistakes and your money will reach the people where the money is to go.
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