Drinking water, food items, duplicate power bank, bluetooth, earphone, bluetooth ring, data cable, bluetooth cover, plastic bluetooth cover etc. The goods are sold to the customers saying that it is genuine.
Indian Railways, IRCTC: Many times during the journey in the train, passengers have to face trouble when someone gets caught with a counterfeit item. This problem gets aggravated when full money (equivalent to the original product) is also charged from the customer. Many trains are full of vendors operating illegally.
Drinking water, food items, duplicate power bank, bluetooth, earphone, bluetooth ring, data cable, bluetooth cover, plastic bluetooth cover etc. The goods are sold to the customers saying that it is genuine. The customer comes and buys from the sellers. And later it turns out that the goods are duplicates.
If you ever face such problem during your journey, then you can easily complain about it. Passengers of Indian Railways get solutions to many problems through ‘Rail Madad Helpline 139’.
According to the railways, passengers can get information related to security, complaints, catering and vigilance. This helpline facility is available in 12 languages. Call center employee can be spoken directly by pressing (*). You can give detailed information about your complaint on this helpline.
You can register your complaint and give your suggestions regarding the services of Indian Railways. You can also know the status of your registered complaint and your suggestions. Complaints and suggestions can also be made regarding the services provided by Indian Railway Catering and Tourism Corporation Limited.
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