The Director General of Civil Aviation (DGCA) has issued a new directive regarding passenger tickets. According to the new rules, if an airline service company downgrades a passenger’s ticket, cancels the ticket without informing him or denies boarding, then he will have to refund the amount ranging from 30% to 75% of the ticket. The new rules will come into effect from February 15.
75% amount to be refunded on domestic flight
Under the new rules, companies will have to refund 75% of the ticket cost on domestic flights. This will also include the tax charged on the ticket. In addition to this, 30% of the ticket cost for flights of 1500 kms or less, 50% for flights between 1500 kms to 3500 kms and 50% for flights above 3500 kms, as the case may be with International Passengers 75% refund will have to be given to the passengers. This will also include the tax charged on the ticket.
DGCA in action, two more tough decisions taken recently-
30 lakh fine on Air India in urine case DGCA officers are in constant action mode. The DGCA had imposed a fine of Rs 30 lakh on the airline after the urine scandal on the Air India flight coming from New York to New Delhi, which was in the news recently. DGCA suspended the pilot’s license for 3 months.
10 lakh fine on Paris-Delhi flight incident
On December 6, the DGCA had taken action against Air India for not reporting the second urination incident on the Paris-Delhi flight. DGCA imposed a fine of 10 lakh on Air India. An inebriated male passenger allegedly urinated on an empty seat and on the blanket of a female passenger on Air India’s Paris-Delhi flight.
