For SIM card customer verification, the paper will have to be delivered on the online portal, the SIM card will be delivered as soon as the documents are received.
In the Corona era, it will no longer be necessary to go to the outlets of companies to change the mobile SIM or card. Sim customers can complete the verification process for this at home. The government has prepared a draft for this and guidelines will be released soon in this regard. The Ministry of Telecommunications can allow contactless verification for mobile customers.
Verification will be done through the app and OTP,
not only will the verification now be done at the SIM customer’s house, but the SIM card will be delivered at home. For SIM card customer verification, the paper will have to be delivered on the online portal, the SIM card will be delivered as soon as the documents are received. According to the new rules, verification of customers will be done with the help of APP and OTP.
At this time, to get a new SIM, the customer has to go to the company retail outlet and give his ID and address proof. Companies take the same picture of the customer present in the retail outlet and put it in the customer acquisition form. After this, after filling the information in the form and giving the OTP, the SIM customer gets the SIM.
The difficulties of telecom companies have also increased due to Corona crisis. Physical outlets are closed due to lockdown. They are not able to work at full capacity. Recharging at the store is decreasing and its impact is on the company’s revenue. Recently, the losses of both Vodafone Idea and Bharti Airtel have increased due to this.
Vodafone Idea has said that if the corona crisis continues, the income of the telecom companies will fall further. Telecom companies are under pressure from TRAI to repay the outstanding AGR. In such a situation, more difficulties will arise if the crisis increases. Vodafone Idea had said recently that if TRAI is adamant on its stand on AGR dues, it may have to wind up its business.
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