The penalty will be imposed on the bank by the Issue Department of the Regional Office of the Reserve Bank. For this, the Officer-in-Charge of the Issue Department of the Regional Office has been authorized as the Competent Authority.
Reserve Bank has made a big announcement against ‘Dry ATM’. Here dry ATM means the ATM in which the money has run out. Suppose a customer has put a debit card in an ATM but the money is not withdrawn. Received a message from the ATM that the money has run out. This situation is called dry ATM in technical language.
The Reserve Bank has taken a big decision regarding dry ATMs. The central bank of the country has said that the bank whose ATM will be without money, a fine of Rs 10,000 will be imposed against that bank. In this situation, the customer can call the phone number 011 23711333 in addition to the Twitter or Facebook page of the Reserve Bank.
Apart from banks, the Reserve Bank has also issued rules for White Label ATM Operation (WLAO). WLAOs put money in ATMs of different banks through companies. The Reserve Bank has said that banks will have to take care that money does not run out in ATMs.
The bank which does not follow this rule will be fined. This penalty will be economic and banks will have to pay Rs 10,000 in it. This rule is effective from October 1, 2021. This rule has been made so that the bank always maintains cash in the ATM and the customer does not have to return without taking money.
RBI directive
The Reserve Bank has said that banks have to ensure that the same amount of money remains in the ATM. For this, banks and WLAOs will have to maintain a constant vigil. Always keep an eye on the ATM that the money does not run out. For this, banks and WLAO can make a mechanism. In the event of running out of cash, cash should be put in the ATM in a short time so that the customers do not face any problem.
The provision of penalty will be applicable only if a customer goes to withdraw money from ATM and he does not get the amount. In such a situation, the customer can directly complain to the Reserve Bank. According to the rules, if there is no money in the ATM, then the bank will be fined.
In case of white label ATM operation also, the bank itself will be penalized and the bank can later compensate from the WLAO. It has been decided in the rule that there should not be a shortage of cash in an ATM for more than 10 hours in a month. If the time exceeds this, then the bank will have to pay a fine of 10,000. In the case of WLAO also, the bank will be fined. It is for the bank to decide how much and when it will collect the penalty from the WLAO.
What is the new rule
The penalty will be imposed on the bank by the Issue Department of the Regional Office of the Reserve Bank. For this, the Officer-in-Charge of the Issue Department of the Regional Office has been authorized as the Competent Authority. These ATMs will come under the jurisdiction of this officer, which will be monitored for cash.
If any bank or WLAO wants to appeal against the fine, then the Regional Director or Officer-in-Charge of the Regional Office has to be contacted. A period of one month has been fixed for this, during which an appeal will have to be filed.
The period of one month shall be deemed to commence from the date of imposition of fine. This decision of the Reserve Bank is for the service and satisfaction of the customers, so the right and wrong reasons will be found in the appeal against the fine. Action will be initiated on appeal if the cause is found to be complete.
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