RBI Rules: If you also go to the bank branch and there the employees postpone your work or take you for a walk here and there, then you must read this news. Actually, now this behavior of the employees can be heavy on them. Aye know the guidelines of RBI.
Bank Rules: Many times one has to go to the branch for less work related to the bank. Tales of lateness of employees are often heard in the bank. Many times, when going to the bank, the employees ask to come after lunch, sometimes even after lunch one has to wait for hours. If this has happened to you too, then definitely read this news. Now if the bank employee takes you from here to there for your work, then you can immediately complain about it and take action against the responsible. RBI has also made rules for this.
Inhumane treatment of employees
Sometimes employees try to fry the work. But this will happen only when you are not aware of your rights. Customers have got some rights related to Banking Services, in the absence of which you are not able to take advantage of it. In the bank, customers get many such rights, which the customers are not aware of, and then the bankers take advantage of them. It is important for the bank to behave properly with the customers. As per the rules of the Reserve Bank of India (RBI), you can complain to the Banking Ombudsman if the customers are not treated fairly and get a solution to your problem. Let us know about these rights.
Bank customers have many rights
- If any bank employee is late in doing your work or tries to fry, then you can complain to the manager or nodal officer of that bank.
- Almost every bank has a Grievance Redressal Forum to deal with customer complaints, where you can get your complaint resolved.
Where to complain?
You can complain to the concerned employee by taking the Grievance Redressal Number of the bank of whichever bank you are a customer. Apart from this, you can also tell your problem by calling the toll free number of the bank. Some banks also provide the facility of filing an online complaint.
For example, customers of State Bank of India (SBI) can complain about the employee of any branch on the toll free number 1800-425-3800 /1-800-11-22-11. At the same time, if you are a customer of Punjab National Bank (PNB), then you can contact the customer care number of the bank or the appellate authority.
Complain to the Banking Ombudsman
- In addition, if you wish to lodge a complaint of a bank employee with the Banking
- Ombudsman, you can register your complaint by calling or online. For this, you login to
the department’s website https://cms.rbi.org.in . - Then go to File A Complaint.
- Or also register your problem by sending mail to CRPC@rbi.org.in .
- The toll free number is 14448 for resolving the complaints of the customers of the bank, on which customers can also make complaints by calling.
