SBI customers must update their mobile number details for records in the bank system.
The State Bank of India is notifying all its customers who use SBI online that if they do not update their mobile details in their bank records, they will no longer be able to access their internet banking services henceforth. So to say, as an SBI customer, you are asked to update your bank with your mobile number details so that they are recorded in the bank system.
The individual who has an active ATM cum debit card and has their account mapped with internet banking username is the Retail Internet Banking customer. To update or change one’s mobile number in their bank records, to have uninterrupted access to the internet banking system, the retail internet banking customer needs to follow the steps mentioned below,
- Login to OnlineSBI (https://retail.onlinesbi.com/retail/login.htm)
- Go to ‘Profile’ tab.
- Click on ‘Personal Details’ link.
- Enter profile password
- Display Name, Email ID and mobile number registered in INB will be displayed.
- Click on the hyper link ‘Change Mobile Number-Domestic only (Through OTP/ATM/Contact Centre)’.
- A new screen ‘Personal Details-Mobile Number Update’ with three tabs ‘Create Request’, ‘Cancel Request’ and ‘Status’ will appear.
- Input ‘new mobile number’.
- Input Re-input ‘new mobile number’.
- Click on ‘Submit’ button.
- A pop-up message ‘Verify and confirm your mobile number xxxxxxxxxx’ will appear on the screen.
- Click ‘Ok’ to proceed.
A new screen with following three different modes for approval of change of mobile number will be displayed that are by OTP on both the Mobile Number, IRATA : Internet Banking Request Approval through ATM or approval through Contact Centre. The individual can choose the one that is convenient for them.
In case the customer chooses OTP mode on both the mobile numbers, wherein the customer is assumed to possess both the old and new number, the following are the steps to be taken:
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- Click the radio button against the option ‘By OTP on both the Mobile Number’.
- Click on ‘Proceed’ button.
- Select the account by clicking the radio button, for which you possess the debit card.
- Click on ‘Proceed’ button.
- In the next screen the ATM cards associated with the selected account will be displayed.
- Select the ATM card and click on ‘Proceed’ button.
- In the next screen, State Bank of India’s Payment Gateway will be displayed.
- Enter the card details (card number, valid thru/Expiry Date, Cardholder’s Name, PIN and the characters visible in the box).
- Click on ‘Submit’ button.
- Verify the information and Click on ‘Pay’ button.
- On successful validation, INB system will send OTP along with reference number on your old as well as new mobile number.
- You need to send SMS from BOTH (old and new) mobile numbers in following format ACTIVATE <8 digit OTP value> <13 digit reference number> to 567676 within 4 hrs. e.g. ACTIVATE 12345678 UM12051500123
- Upon successful validation of the OTP value and reference number, the new mobile number inputted by you will be copied in INB, CBS and ATM. A successful message in this regard will also be displayed to customer on his mobile number.
The IRATA i.e Internet Banking Request Approval through ATM can be proceeded with the below mentioned steps:
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- Click the radio button against the option ‘IRATA : Internet Banking Request Approval through ATM’.
- Click on ‘Proceed’ button.
- Select the account by clicking the radio button, for which you possess the debit card.
- Click on ‘Proceed’ button.
- In the next screen the ATM cards (Active and Inactive) associated with the selected account will be displayed.
- Click on ‘Proceed’ button.
- In the next screen, State Bank of India’s Payment Gateway will be displayed.
- Enter the card details (card number, valid thru/Expiry Date, Cardholder’s Name, PIN and the characters visible in the box).
- Click on ‘Submit’ button.
- Verify and Click on ‘Pay’ button.
- On successful validation, the following message will be displayed to the customer on the screen; “Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion.”
- A SMS containing “Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX and your IRATA reference number is XXXXXXXXXX” will be sent by INB system on your new mobile number.
- Please visit any State Bank Group ATM, swipe your card, select the ‘Services’ tab and input your PIN.
- Select ‘Others’ tab on the ATM screen and choose ‘Internet Banking Request Approval’ option.
- Input the 10-digit reference number for approval of the request.
- On successful completion of the process, the request (change of mobile number) will be fulfilled.
- Upon successful validation of the OTP value and reference number, the new mobile number inputted by you will be updated in INB, CBS and ATM. A successful message in this regard will also be displayed to customer on his mobile number.
The SBI online customer can also get their new number approved via the Contact Centre mode
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- Click the radio button against the option ‘Approval through Contact Centre’.
- Click on ‘Proceed’ button.
- Select the account by clicking the radio button, for which you possess the debit card.
- Click on ‘Proceed’ button.
- In the next screen the ATM cards associated with the selected account will be displayed.
- Select the ATM card and click on ‘Proceed’ button.
- In the next screen, State Bank of India’s Payment Gateway will be displayed.
- Enter the card details (card number, valid thru/Expiry Date, Cardholder’s Name, PIN and the characters visible in the box).
- Click on ‘Submit’ button.
- Verify the information and Click on ‘Pay’ button.
- On successful validation, the following message will be displayed to the customer on the screen; “Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion.”
- A SMS containing “Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX” will be sent by INB system on the new mobile number.
- Bank’s Contact Center person will call you within next 3 working days on your new mobile number only.
- Kindly ask for the reference number from Contact Center person before sharing your personal details.
- Kindly do not share reference number with anybody.
- Contact Center will verify your identity over call by asking certain information.
- On successful verification of information, the new mobile number inputted by you will be copied in INB, CBS and ATM. A successful message in this regard will also be sent to you on your new mobile number.
Customer who wish to keep a tab on their request or updation or change of mobile number can check the status by INB
- Login to OnlineSBI (https://retail.onlinesbi.com/retail/login.htm)
- Go to ‘Profile’ tab.
- Click on ‘Personal Details’ link.
- Display Name, Email ID and mobile number registered in INB will be displayed.
- Click on the hyper link ‘Change Mobile Number-Domestic only (Through OTP/ATM/Contact Centre)’.
- A new screen ‘Personal Details-Mobile Number Update’ with three tabs ‘Create Request’, ‘Cancel Request’ and ‘Status’ will appear.
- Click on ‘Status’ tab to view the present status (Pending/Successful) of your request to change mobile number through INB.
