Swiggy and Zomato have increased the platform fee charged per order from customers in markets like Bengaluru and Delhi by 20 percent to Rs 6.
Food delivery platforms Swiggy and Zomato have given a big shock to the customers. Ordering food from both the platforms has become a little more expensive. The company has increased its platform fee. These companies have increased the platform fee charged per order from customers in markets like Bengaluru and Delhi by 20 percent to Rs 6.
Earlier in these markets, these companies were charging Rs 5. In Bengaluru, Swiggy is currently also charging a platform fee of Rs 7, which has been removed. Let us tell you that both the companies started the platform fee last year, which was initially Rs 2 per order.
Why are companies charging platform fees? Zomato and Swiggy are experimenting with platform fees to increase their overall revenue and profit. In January, Swiggy had shown a platform fee of Rs 10 for selected users, which was much higher than the Rs 3 being charged to many users at the time. The Rs 10 charge was not actually levied on users, where they were shown a higher fee and then charged Rs 5 at the time of final payment.
Massively reduced ordering from Swiggy/Zomato, down to just once maybe on a weekend, like today and noticed their “platform” charge is now Rs. 6
Happy that I weaned myself off the daily ordering. They also take 30% from restaurants, btw.
— Deepak Shenoy (@deepakshenoy) July 13, 2024
Capital Mind CEO upset with Swiggy and Zomato
Capital Mind CEO Deepak Shenoy wrote on social media platform X that platform fees are harassing the customer. That’s why I have now started keeping distance from Swiggy and Zomato. I am very happy to do this. He wrote that these companies are charging Rs 6 from the customer on every order. Apart from this, these people also take 30 percent from the restaurants.
