Torn Notes Exchange: If you ever get torn notes while withdrawing money from ATM, then there is no need to worry in such a situation. Today we are telling you the procedure to get the torn notes removed from the ATM.
New Delhi: In today’s time, most people use ATM cards. Cash can be withdrawn anytime with the help of ATM. But there have been many such cases where torn notes have come out while withdrawing money from ATMs. If this happens to you, then you need not worry. You can also easily get the torn notes removed from the ATM. Let us know its process.
Torn notes can be changed like this
If mutilated notes have been withdrawn from the ATM, then to replace them, you will have to complain to the bank from whose ATM you have withdrawn cash. In this complaint, the date, time and location of ATM will have to be written. Also you have to attach the withdrawal slip. If you do not have the slip, then you will have to give the details of the message received on your mobile. Actually, according to the RBI guidelines, no government bank can agree to exchange notes. In such a situation, now you can easily get mutilated notes changed and this process does not take much time.
Bank gave information
The country’s largest government bank SBI has given this information. Giving information on the complaint of a customer, SBI told that what steps should be taken by the customer in this situation. SBI said that ‘Please note that the notes are checked through state-of-the-art note sorting machines before being loaded into our ATMs. Hence distribution of soiled/mutilated notes is impossible. However, you can get the notes exchanged from any of our branches.
How to file complaint?
The bank has told that you can also complain about it in https://crcf.sbi.co.in/ccf/ under General Banking// Cash Related category. This link is for State Bank of India ATM. According to many reports, no bank can refuse to exchange mutilated notes from ATMs. Also, despite this, if the banks violate the rules, then action can be taken against the bank employees. Based on the complaint of the customer, the bank may also have to pay damages up to 10 thousand.
